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Refund & Cancellation Policy

Last updated October 2026

strangerly.in offers optional premium perks (Fast Skip — which also includes the Strangerly Space Buzz / vibrate feature — and Gender Filter) as hourly passes, and in the Android app also as the strangerly Pro subscription. This policy explains refunds and cancellations for both. Website payments are processed by Stripe; app payments are processed by Google Play.

Hourly passes — one-time, non-recurring

Hourly passes are one-time purchases with no auto-renewal — nothing recurring is charged, so there is nothing to "cancel" after a purchase. A pass activates immediately on successful payment and lasts one hour.

strangerly Pro subscription (Android app)

  • Pro Monthly (₹1,999 per month) and Pro Yearly (₹5,999 per year) in India; other countries see the local price in Google Play before paying. Taxes as shown by Google Play.
  • It renews automatically at the end of each period until you cancel. Google Play shows the price, period and renewal date before you confirm.
  • Cancel anytime in the Google Play app → Payments & subscriptions → Subscriptions (or in strangerly → Premium → Manage). Cancel at least 24 hours before the renewal date to avoid the next charge.
  • After cancelling you keep Pro until the end of the period you already paid for; we don't charge again and don't refund the unused part of the current period, except where required by law or Google Play policy.
  • Refunds for subscriptions are handled under Google Play's refund policy — request them from Google Play, or email us and we'll help.

Refunds

  • Because perks are digital and unlock instantly, purchases are generally non-refundable once used.
  • If you were charged in error, charged twice, or a perk failed to activate after a successful payment, contact us within 7 days for a full refund of the affected purchase.
  • Refunds, where granted, are issued to the original payment method (via Stripe or Google Play) and may take 5–10 business days.

How to request

Email billing@strangerly.in with your payment reference (Stripe receipt or Google Play order number, starting "GPA.") and a short description. We aim to respond within 3 business days.

Chargebacks

Please contact us first — we'll resolve genuine billing issues quickly. Fraudulent chargebacks may result in a ban.

This policy is offered alongside, and does not limit, any rights you have under applicable consumer law.